Privacy Policy

This policy explains how Arham Agro Enterprises ("we", "us") handles personal information when you use this website or our mobile app (when available), when you register with us, and when you contact us by phone or WhatsApp.

1. Who we are

Arham Agro Enterprises supplies fertilizers and soil-nutrition products, with a head office in Multan and a branch office in Hyderabad, Pakistan. We are responsible for the personal information described in this policy. Our current contact details are always on our Contact page.

2. What we collect

When you register with us (on the registration page, or by giving your details to our team or a dealer):

• your name, mobile number and, if you want, your email address;
• your address, city or tehsil, district and province;
• whether you are a farmer, a dealer or something else; for farmers, your farm size and the crops you grow; for dealers, your shop or business name;
• the language you prefer, how you would like us to contact you (WhatsApp, phone call, SMS or email), and, if you tell us, how you heard about us;
• whether you want to receive offers and news about new products.

When you send an order request, a return request, an enquiry or a message:

• your name, mobile number, city or district, and delivery address;
• order details: products, pack sizes and quantities;
• return details: order reference, batch number, purchase date and a description of the problem;
• enquiry details you choose to share, for example farm size, main crops, or your shop or business name;
• anything you write in a message, or send us on WhatsApp or by phone.

If you use the same mobile number again, we keep one record for you and add the new details to it, so our team can see your earlier requests and help you faster.

Records of your choices. When you agree to, or stop, promotional messages, we record when, how (for example on the registration form, or on a call with our team) and which wording you agreed to.

Notes by our team. When our staff speak with you, they may write short notes, for example what you asked for or when to call you back.

Information collected automatically. Like every website, our hosting provider records basic technical logs, such as IP address, browser type, the pages requested and the time, to keep the site secure and working. We do not use advertising cookies or third-party tracking tools.

Information stored on your device. The website saves a few preferences in your own browser, for example your language, or that you hid the Ayah of the day. This stays on your device and is not sent to us.

We never ask for your CNIC number, bank card details or passwords through the website.

3. How we use it

• to reply to your enquiries and messages;
• to handle order requests, confirming the price, payment and delivery with you;
• to handle return requests, including collecting and testing product samples;
• to support you: keeping your details so we can help you faster, connecting you with your nearest dealer, and giving advice suited to your crops and area;
• only if you agreed: to send you offers, news about new products and seasonal product information (see section 4);
• to plan our products, stock and dealer network, for example by counting how many farmers in each district grow which crops (we use totals for this, not individual profiles);
• to keep records we are required to keep, such as tax and accounting records;
• to protect the website and our customers from spam, fraud and abuse.

We use your information only for these purposes. We do not make automated decisions about you, and we never sell or rent your personal information.

4. Offers and promotional messages

• We send offers and news about new products only if you agreed: by ticking the box on one of our forms, or by telling our team that you want them. It is always optional, and you never need to agree to it to order, register or get support.
• We use only the contact methods you chose, in the language you prefer, at reasonable times of day.
• Every promotional message tells you how to stop.
• You can stop at any time: reply STOP to any of our messages, use our Stop promotional messages page, tell our team on a call or WhatsApp, or use the data & privacy request form. Messages that were already scheduled can take up to 48 hours to stop.
• Stopping promotions does not stop messages about orders or requests you have made.
• We keep a record of when you agreed and when you stopped, so we can show that we respected your choice.
• Promotional SMS are sent only through providers approved by the Pakistan Telecommunication Authority (PTA). We do not buy contact lists, and we do not give your details to other companies for their own marketing.

5. Who we share it with

• Our staff, sales team and authorised dealers, only as needed to serve you, for example to connect you with your nearest dealer.
• Transport and courier companies, who receive your name, phone number and address to deliver your order.
• Service providers who run our systems for us: our website host (Vercel), our customer database provider (Supabase), where your registration, requests and our notes are stored, and our content-management provider (Sanity), which holds website content but not your requests. They may store data on servers outside Pakistan and may use it only to provide their service to us.
• Messaging services: WhatsApp (Meta) when you message us or we message you on WhatsApp, and our SMS and email providers when we contact you that way. Their own privacy policies also apply.
• Government or legal authorities, if the law requires us to.

6. How long we keep it

• Order and return records: as long as needed to complete the order, and then for up to six years for tax and accounting purposes.
• Your registration and contact details: while you are in touch with us. If we have had no contact with you for three years, we delete them or make them anonymous.
• Enquiries and messages: up to two years after our last contact with you.
• Records of your marketing choices: for as long as we keep your details, so that we keep respecting your choice.
• Privacy requests: up to two years, so we can show we handled them.

After that, we delete the information or make it anonymous.

7. How we protect it

• The website uses an encrypted (HTTPS) connection.
• Your details are kept in a private customer database that is not publicly accessible. Database security rules block everyone except authorised staff.
• Each staff member has their own login, by a one-time link sent to their work email; there are no shared accounts. Roles limit who can export or delete records, and every export and deletion is logged.
• Staff export contact lists only when needed for a campaign, keep them on work devices, and delete them afterwards.

No system is completely secure, but we take reasonable steps to protect your information. If a security problem puts your information at risk, we will tell you and explain what we are doing about it.

8. Your choices

You can ask us at any time to:

• send you a copy of the personal information we hold about you;
• correct information that is wrong or out of date;
• delete your information, including your registration and any account in our mobile app;
• stop promotional messages (see section 4), or stop contacting you altogether.

Use our data & privacy request form, or contact us. To protect you, we confirm every request by calling the mobile number you give us before we act on it. We aim to complete requests within 30 days. We may keep records that the law requires us to keep, and we will tell you if that applies.

9. Mobile app

When our mobile app is available, this policy applies to it too. The app uses the same forms as the website. If the app lets you create an account, you will be able to delete it inside the app or through the request form. Deleting your account removes your profile and contact details; order records we must keep for tax purposes are retained as described above.

10. Children

Our products and services are for farmers and businesses. Registration is for people aged 18 or over. We do not knowingly collect children's personal information.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. If we make an important change, such as using your information in a new way, we will say so on the website and, where the change affects you, ask for your agreement again.

Version 2.0 added registration, promotional messages and our customer database. Version 1.0 was published on 7 October 2026.

12. Contact us

Questions about privacy? Call or WhatsApp us using the details on our Contact page.