Return & Refund Policy

We stand behind the quality of our products. Because results in the field depend on many things, every quality complaint is decided the same fair way: by testing a sample of the product itself.

1. When you can request a return

You can request a return if you believe the product you received is defective or unfit — for example:

• its quality does not match the label or specification;
• it appears contaminated, separated or spoiled;
• the wrong product or pack size was delivered;
• the container arrived damaged or leaking (see section 4).

Please send your request within 15 days of delivery, keep the product in its original container, store it as the label says, and keep the batch number and your invoice.

2. When a return is not accepted

• The sample is tested and found fit — that is, it meets the product specification.
• The product was damaged by storage or handling after delivery, such as exposure to direct sunlight or mixing with other products.
• You changed your mind after the seal was opened. Opened agricultural products cannot be resold.

Poor results in the field are not, on their own, proof that a product is defective, because weather, soil, water, seed and timing all play a part. We will still test a sample of the remaining product if you ask us to.

3. How it works

1. Request. Send a return request, or call or WhatsApp us, with your order reference, the batch number, the purchase date and a description of the problem. Photos help.
2. Sample. We arrange for our representative to collect a sealed sample, or tell you how to send one. Please keep the rest of the product sealed and stored correctly until we have a result.
3. Testing. The sample is tested against the product specification — by our quality team, or by an independent laboratory where needed. We do not charge you for the test.
4. Decision. We aim to give you a decision within 14 working days of receiving the sample, and we share the result with you.

If the product is found unfit or defective, your return is approved. We will, at your choice:

• replace the affected quantity with the same product; or
• refund the price you paid for the affected quantity.

We also cover the cost of collecting the returned product.

If the product is found fit, the return request is declined. We explain the result, and the product remains yours to use.

4. Damaged, leaking or wrong deliveries

Please check your delivery when it arrives. If a container is damaged or leaking, or the wrong product was delivered, note it on the delivery receipt (bilty) if you can, and tell us within 48 hours with photos. We will replace it — no sample test is needed for clear transport damage or a wrong item.

5. Refunds

Approved refunds are paid by the method you paid with, or by bank transfer to an account in the buyer's name, within 14 working days of approval.

6. Purchases through dealers

If you bought from one of our authorised dealers, you can go to the dealer or contact us directly. The same sample-testing process applies.

7. Your legal rights

This policy does not limit any rights you have under the consumer protection laws that apply in your province.

8. Contact

Start a return request, or call or WhatsApp us using the details on our Contact page.